Capgemini sees chance in Indian e-commerce

Plans to reach out to retail players to drive revenue in digital technology business

Capgemini on Friday said it was looking at India to offer digital services to drive up its revenue. “In India, there is a growing tendency towards using online channels for shopping. We see a huge amount of opportunity not just in improving consumer experience, but also in building application for supply-chain management. This is a very exciting and interesting opportunity for us,” said Paul Nannetti, global sales and portfolio director.

The firm is currently engaged with several Indian clients starting from banks, telecom operators to oil paint companies and has plans to reach out to retail players, as the country has seen a boom in online sales. At present, its revenue from the market is very low compared with Europe and North America, which comprise large chunk of its business.

In the first half of 2015, Capgemini derived about a fifth of its total Euro 5,608 million (Rs 41,546 crore) revenue from social, mobile, analytics and cloud offerings as the segment witnessed a growth of 25 per cent year-on-year.

“We are growing very fast. We do see very good demand, very good pipeline in digital offering,” said Nannetti.

Digital technology services indicates services including automation of office work flow, document digitisation, creating end-user applications for mobile devices and online marketing, among others. It has become the favourite buzzword for major IT players as all are eying fast growth in the segment. Nannetti said it would have a major focus on banking and insurance clients in North America for driving digital revenue post the acquisition of iGate.

In its half yearly result announcement, the group had forecast a revenue growth of 12 per cent and an operating margin rate of 10.3 per cent in 2015 based on the IGate acquisition.