Tech Mahindra sets up BPO operations in Philippines

Tech Mahindra, India’s fifth largest software exporter, today announced its plans to set up business processing outsourcing (BPO) operations in Manila, Philippines. The company recently signed a multi-million dollar deal, as one of the preferred BPO partners for strategic outsourcing with a leading full-service telecommunications company in the Philippines. The deal is spread over a period of 3 years.

Tech Mahindra will provide contact center support for sales and back office, customer care and technical support for their wireless postpaid, landline and broadband customers. The company has already recruited over 600 associates locally, for the contact centre.

Last year also Tech Mahindra foray into Africa and has opened centers in seven countries there. The operations have commenced in Nigeria, Zambia, Malawi, Ghana and Gabon, while Congo DRC and Congo B are expected to start in few months.

Sujit Baksi, President - Corporate Affairs & BPO, Tech Mahindra said, “Philippines is a strategic location from where we plan to service our global clients. We look forward to strengthening our presence in Philippines through our engagement with one of the leading players in the Philippines telecom industry.”