How long before a person 'clicks' purchase for an item added to their cart?

45% of customers did not have any intent to purchase those products placed in their cart

graphgraph
Business Standard
Last Updated : Aug 29 2018 | 5:30 AM IST
E-commerce companies in India burning money is now a well-known concept. Despite offering massive discounts and deals, these firms face a huge challenge in getting 

customers to complete purchases after placing items into their shopping carts. 

A study on consumer propensity done by enterprise software company SAP found that 56 per cent of Indians shopping online ‘ditch’ items placed in their shopping carts and never end up purchasing them. 

Out of the 1,000 people surveyed, the company found that 45 per cent of them did not have any intent to purchase those products placed in their cart, 54 per cent of them were at some point put off the plan because of the higher than expected shipping charges, while 42 per cent faced issues of out-of-stock.

Source: SAP Consumer Propensity Study


One subscription. Two world-class reads.

Already subscribed? Log in

Subscribe to read the full story →
*Subscribe to Business Standard digital and get complimentary access to The New York Times

Smart Quarterly

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Exclusive premium stories online

  • Over 30 premium stories daily, handpicked by our editors

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

Next Story