He said the minimum use of force and maximum effectiveness should be the motto of police everywhere and called for the need of human touch and sensitivity in the police to gain peoples' trust.
Talking on how the efficiency of working of the police be improved, Shah told the probationers that as IPS officers, their job would be to ensure that there is freedom to take required decisions and owning up of responsibility at all levels, without overstepping of boundaries.
He urged the young officers to encourage and inspire their staff and build capacity of constables. He asserted that an organisation can only be as strong as its base, and the "base of the police system is the constable".