EPFO settles 28% more claims in October month on month

Number of grievances in EPFiGMS have also got reduced from more than 25,000 to less than 5,500

Retirement fund body settled 10.21 lakh claims including transfer and withdrawal of Provident Fund in October, which is 28% more than such settlements in September this year.

"The Employees Provident Fund Organisation (EPFO) settled 10,21,922 claims during the month of October, 2013. This is 28% higher than the claims settled in September, 2013," an official statement said here.

It said 72% of these claims (settled in October) were settled within 10 days while remaining 28% were settled within 30 days.

Besides improving performance on claims front, the body has also reduced the number of grievances considerably. EPFO's efforts in grievance redressal has paid dividends.

The number of complaints in Central Public Grievances Redressal System (CPGRAM) has come down to less than 100.

The number of grievances in Employees Provident Fund internet Grievance System (EPFiGMS) have also got reduced from more than 25,000 to less than 5,500.

During a recent review, EPFO's Central Provident Fund Commissioner K K Jalan observed that 108 offices out of 123 offices of EPFO do not have a single complaint that have been kept pending for more than 30 days.

EPFO recently bagged the Financial Inclusion and Payment System award for the year 2013. It paid more than 93% of claims electronically and more than 99% of pensioners got pension through core banking solution account number as on November 1, 2013.