Mysore guarantees govt services to denizens

Mysore is gearing up to launch Karnataka Government’s recently-passed legislation guaranteeing its service to citizens. “All preparations are being made to give effect to the act in Mysore district,” Deputy Commissioner P S Vastrad said.

“The Administrative Training Institute, Mysore, has imparted training to officials of all the departments concerned with all the required inputs,” he said in a release. He also stated that separate arrangements were being made to receive applications from the public and the process has been computerised. Applicants seeking services under the Act should apply in the prescribed forms with necessary documents.

The Karnataka Guarantee of Services to Citizens Act 2011 comes into effect on April 2. The bill, which will be initially applicable to 11 departments of the state government, “guarantees services to citizens in the state within the stipulated time and for matters connected therewith and incidental thereto”.

The ambitious legislation has come into force after it was successfully experimented as a pilot project in some taluks in the state.

The 11 departments which will come under the purview of the Act are commercial tax, education, food and civil supplies, health and family welfare, home, labour, revenue, rural development and panchayat raj, transport, urban, and women and child welfare.

Under the Act, officers are appointed to redress grievances in the delivery of service and impose compensatory cost of Rs 20 per day subject to a maximum of Rs 500 on defaulting officers, who delay the service.