As CEO, Isom faces several immediate challenges beyond the pandemic, including attempting to reduce the airline’s $36.1 billion in long-term debt, the most among major U.S. carriers, and contending with pilots and flight attendants over scheduling problems. American also is facing off with the Justice Department over the carrier’s planned Northeast Alliance with JetBlue Airways Corp.
American, like airlines worldwide, was shaken by pandemic-related lockdowns in 2020 and more recently has struggled with staffing issues and passenger behavior as business picked up. The airline said in October that it expects costs to continue to pinch profit as revenue remains below pre-pandemic levels.