Wipro gains after implementing customer helpdesk management solution for Nexenta

Wipro rose 1.15% to Rs 553.85 at 9:30 IST on BSE after the company will implement a next generation customer helpdesk management solution, powered by its artificial intelligence (Al) platform - Wipro HOLMES for Nexenta.

The company made announcement after market hours yesterday, 11 June 2015.

Meanwhile, the S&P BSE Sensex was up 14 points or 0.05% at 26,384.98.

On BSE, so far 5,446 shares were traded in the counter as against average daily volume of 1.24 lakh shares in the past one quarter.

Shares of IT services provider hit a high of Rs 554 and a low of Rs 547.60 so far during the day.

Nexenta is the global leader in Open Source-driven Software-Defined Storage (OpenSDS). Wipro will also implement a Service Bot Workbench for Nexenta's internal Technical Team.

Wipro's solution will automate the creation of service tickets using Natural Language Processing (NLP) technologies. It will auto categorize tickets using intelligent algorithms and help Nexenta resolve issues using intelligent virtual bots and scripts. This will enable faster resolution of service tickets, enhance the overall user experience and improve productivity, the company said.

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