Delhi High Court on Monday upheld the order of the Telecom Regulatory Authority of India (TRAI) making it mandatory for cellular operators to compensate subscribers for call drops.
A division bench of Chief Justice G. Rohini and Justice Jayant Nath ordered that telecom operators would have to compensate subscribers for first three call drops.
The court dismissed the plea of telecom operators for a stay on TRAI's compensation policy, announced on October 16, 2015, for call drops under which a rupee will be credited to the mobile users' account for every call drop (restricted to three per day) starting January 1, 2016.
The TRAI had said the policy was made after consumers began getting regular call drops. In first quarter of 2015, about 25,787 crore outgoing call were made, out of which in 200 crore cases of call drops were encountered by consumers.
This is 0.77 percent of all calls made, the TRAI had told the court, adding that service provider made about Rs.36,781 crore during the period.
You’ve reached your limit of {{free_limit}} free articles this month.
Subscribe now for unlimited access.
Already subscribed? Log in
Subscribe to read the full story →
Smart Quarterly
₹900
3 Months
₹300/Month
Smart Essential
₹2,700
1 Year
₹225/Month
Super Saver
₹3,900
2 Years
₹162/Month
Renews automatically, cancel anytime
Here’s what’s included in our digital subscription plans
Exclusive premium stories online
Over 30 premium stories daily, handpicked by our editors
Complimentary Access to The New York Times
News, Games, Cooking, Audio, Wirecutter & The Athletic
Business Standard Epaper
Digital replica of our daily newspaper — with options to read, save, and share
Curated Newsletters
Insights on markets, finance, politics, tech, and more delivered to your inbox
Market Analysis & Investment Insights
In-depth market analysis & insights with access to The Smart Investor
Archives
Repository of articles and publications dating back to 1997
Ad-free Reading
Uninterrupted reading experience with no advertisements
Seamless Access Across All Devices
Access Business Standard across devices — mobile, tablet, or PC, via web or app