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An engineer started from Pune to Dehradun in search of his missing parents. Having heard on TV that state-owned Bharat Sanchar Nigam Ltd (BSNL) was the only service available in the mountains, he got himself a SIM card quickly after filling in multiple forms and submitting documents. With the SIM firmly in socket, he headed for the search. After reaching Uttarakhand, he tried to activate the SIM but failed. A day later, he got a call from customer service asking him why he had not activated the SIM. Puzzled, the engineer said he tried dialling the given number several times to do so but with no success. The caller replied, "But for activation you have to make the call from the home network." Which left the engineer wondering whether he should continue the search for this parents sans a phone or go back all the way to Pune to activate the SIM.