Royal Sundaram's A&H claims processes get ISO 9001-2008 certification

Royal Sundaram (www.royalsundaram.in) is pleased to announce that their Accident and Health claims processes have been upgraded from ISO 9001: 2000 to ISO 9001:2008. This upgradation is as a result of meeting stringent quality systems requirements evaluated in the annual surveillance audit.

The company’s strict adherence to ISO norms has enabled Royal Sundaram to raise the bar on service quality and build excellence in all aspects of claims operations.

Ajay Bimbhet, Managing Director, Royal Sundaram said “Standards should be implemented for all processes to drive the continual improvement of internal operations and systems. The 9001: 2008 certification reinforces our commitment to quality control standards to sustain effective customer service delivery”.

About Royal Sundaram

Royal Sundaram Alliance Insurance Company Limited is a joint venture between Sundaram Finance and RSA Insurance Group plc, UK, where the former holds 74% and the latter holds 26% of the equity. Royal Sundaram is the first private non-life Insurance Company licensed to operate in India.

Royal Sundaram offers a range of innovative general Insurance products which includes Motor, Health, Personal Accident, Home and Travel Insurance for individual customers. For Commercial clients, Royal Sundaram offers a wide range of specialised insurance covers in Fire, Marine, Engineering, Liability and Business Interruption risks. Royal Sundaram also offers specially designed products to the Small and Medium enterprises and Rural customers. Royal Sundaram currently has over 2.5 million customers, over 1750 employees and its products are distributed in over 150 cities across India, through Agents, Distribution Partners, Affinity Partners and Brokers.

About Sundaram Finance

Sundaram Finance, an AAA (pronounced Triple A) rated Non-Banking Finance Company, is one of the most respected financial services companies in India. The Sundaram Finance group’s operations span Vehicle finance, Home mortgages, Asset management, General Insurance, Business process outsourcing, IT solutions and distribution of financial products. Sundaram Finance has a network of over 320 branches across India with over 2,500 employees.

About RSA

With almost 300 year heritage, RSA is one of the world’s leading multinational quoted insurance groups. RSA writes business in over 130 countries, with major operations in UK, Scandinavia, Canada, Ireland, Asia and the Middle East and Latin America. Focusing on general insurance, RSA’s net written premium was GBP £6.7bn, with strength of over 22,000 employees, worldwide, as on 31st December 2009.