Yatra.com assures ’Delightful Customer Experience’ through ’The Yatra Promise’
Reiterates its commitment to offer array of innovative service guarantees
- Quick Refund Guarantee
- Zero Cancellation Fee & Instant Cancellation
- Best Fare Guarantee
- Secure Online Transactions
- Free Visa Assistance
- Partial Payment Facility
Yatra.com, India's leading online travel company, today demonstrated its commitment by striving for the highest level of customer services and rolling out “The Yatra Promise”. “The Yatra Promise” will guarantee hassle-free travel with a slew of services, making the entire ‘Yatra experience’ memorable.
Yatra.com keeps its promise!
- Guarantees Best Airfare - Yatra.com is offering best deals including International airfare sale where one can book an international flight and be assured of the most competitive fare price. If any other company is offering a better fare, then Yatra will match the same.
- Assured Refund within 72 hours – Yatra.com assures refund on cancellation within 3 working days after receiving the request. If the refund is not being processed within the specified time, then a gift coupon worth Rs 250 will be given to the customer.
- Zero Cancellation fees – Yatra.com will not charge ‘Yatra Cancellation Fee’ of Rs 160 for online cancellation and Rs 310 for the cancellation of offline requests.
- Instant Cancellation – Customers can get the cancellation processed instantly by initiating it online through the ‘My Bookings’ section
- Secured Transactions – Yatra.com’s payment gateway is VeriSign Secured and assures secure e-commerce, communications, and interactions for web sites, intranets, and extranets.
- Free Visa Assistance – The Yatra.com team of experts help customers with the formalities of applying for their visa without charging any additional service fee. The customers just need to book ticket to any destination and the customer executives will assist them with the whole process.
- Earn Yatra Miles – As a part of its loyalty programme, a customer can earn a certain number of points on every confirmed flight or hotel booking on Yatra.com. The points can be redeemed for discounts on any other Yatra.com travel product.
“We at Yatra.com not just offer the best travel deals of the industry but also have the ability to surprise and delight the customer by anticipating their prospective needs. ‘Yatra Promise’ showcases our assurance to offer best travel deals while sustaining the best in class service”, said Dhruv Shringi, Co founder & CEO, Yatra.com.
Since its inception in 2006, Yatra.com has been a company, which not only adapts the latest technology, but also focuses on product and service innovation. This can be well estimated by the fact that in the last couple of months Yatra has introduced several new services such as flexible payment facility across product categories, best price guarantees on holidays, cash back on companions travel and the upgraded free travel card. ‘Yatra Promise’ is yet another initiative to instill trust and confidence of the customer in the company thereby ensuring a long lasting relationship.
About Yatra.com
Yatra.com, rated as India’s No. 1 travel website by Juxt Consult - India Online Survey 2008 is a one-stop-shop for all travel needs. It has won second prize in ‘Domestic Tour Operator’ category at National Tourism Awards 2008-2009 and has been nominated under ‘Asia’s leading travel agency’ at 17th Annual World Travel Awards. From air tickets to hotel rooms to holiday packages to car rentals, yatra.com has everything to service today's traveler. With yatra.com, you can book air tickets over the internet, through their 24x7 customer care centre, Yatra.com Holiday Lounges or by simply using your mobile phone. Yatra.com gives you an access to the best travel deals across a myriad of national and international destinations. It is one of the largest consolidators of hotels in India. Yatra provides room-booking facility in over 2,500 domestic hotels across 250 destinations in India. Yatra also has international tie-ups with major consolidators for over 90,000 hotels across the world. The prices are highly competitive and booking rates are available at the lowest rates in real time. Yatra provides hundreds of holiday packages to its customers that include best deals and rates across the globe.