16 lakh public grievances received this year: Jitendra Singh

A significant jump has been recorded in the number of public grievances received against government departments as it touched the 16-lakh mark this year as compared to 2 lakh such plaints received four years ago, an official statement said Wednesday.

Addressing a function, Union minister Jitendra Singh said 99 per cent grievances have been disposed by the government.

He said about 16 lakh grievances were received this year compared to about two lakh grievances four years ago, the statement issued by the Personnel Ministry said.

"This is due to the better and prompt response from the government," the Minister of State for Personnel, Public Grievances and Pensions said.

He called upon state governments to follow the best practices developed by the Department of Administrative Reforms and Public Grievances (DARPG) under them and activate their grievance cells for prompt response to citizens.

The minister also expressed satisfaction over the fact that about 99 per cent grievances were being disposed by the department.

He was speaking after presenting the National