There shall not be any requirement for cancellation/filing of ticket deposit receipt (TDR) for refund of e-tickets in case of cancellation of trains.
In case of cancellation of trains, tickets reserved at the passenger reservation system (PRS) counter shall continue to be refunded across the reservation counter as per the existing provisions.
The new refund system will come into effect shortly as the software is being modified for the purpose, said a senior Railway Ministry official.
Flooded with complaints against the existing system for e-ticket cancellation, Railway Minister Suresh Prabhu himself initiated the process to address the issue.
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