CBDT chief pulls up I-T officials for 'lackadaisical attitude' in resolving taxpayers grievances

Concerned over the "lackadaisical attitude" of I-T Department officers in dealing with taxpayers' grievances, the CBDT chief has shot off a stern letter asking the taxman to ensure timely redressal of thousands of such pending cases.

CBDT Chairman P C Mody, in a recent letter to regional heads of the department across the country, has told the officials to take urgent steps and reduce problems and grievances of the taxpayers.

He said the figures of pending cases are a cause of "serious concern and point to a lackadaisical attitude in the effective redressal of the grievance by the concerned authority."
"Therefore, I would like you to ensure that all officers under your jurisdiction are directed to take requisite steps so as to reduce the avenues of grievances. Necessary steps must also be taken to redress all cases of CPGRAMS pending for more than 30 days."