HDFC Bank sets up dedicated Toll Free number for J&K customers

HDFC Bank has set up a Toll Free number to provide a dedicated service for its customers in Jammu & Kashmir.
"HDFC Bank has set up a Toll Free number to provide a dedicated service for its J&K customers. Customers can dial Toll Free: 1800221819 for information on banking services, requests and transactions-related queries," a company spokesman said.
Further, the Bank has resumed operations in 53 branches that were affected by floods in the state of Jammu and Kashmir. The Bank has a total of 69 branches in the state, he said.
In the Kashmir region, out of a total of 37 branches, 21 branches are already operational, including 8 branches in the city of Srinagar, he said adding that in the Jammu region, normal operations have resumed in all the 32 branches.

In Srinagar city, Barzulla, Channapora, Nowgam, Mahraj Gunj, Alamgari Bazar, Hazratbal, Soura and Malru have resumed operation, he said.
Even as essential services and connectivity in the state is getting restored, HDFC Bank is using VSATs across all branches to ensure normal banking operations, he said, adding that out of the 79 ATMs in Kashmir, 42 ATMs have been made operational, including 20 ATMs in Srinagar city. In Jammu region, 78 ATMs are already operational.

Zubair Iqbal, circle head - Jammu & Kashmir, HDFC Bank said, "In the aftermath of the calamity, our immediate priority was to ensure resumption of operations for our customers".

"We have managed to get most of the branches functional and in the days to come, the remaining branches and ATMs will also be operational. The dedicated Toll Free number will help our customers in the state to access information related to their accounts and services," Iqbal said.
Ravi Narayanan, branch banking head - West & North, HDFC Bank said "We stand by the people of Jammu & Kashmir in this tragic time. We have resumed operations, even as we assess the extent of loss, to ensure our customers have access to banking services. We would like to assure our customers that all customer records are safe and intact.