Ticket dispute with IRCTC: Northern Railway to pay 2K to man

A consumer forum here has directed Northern Railways to pay a compensation of Rs 2000 to a man for harassing him by not settling his dispute with IRCTC on ticket fare refund.
The New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the Northern Railways to pay the amount to one Sunil Kumar Mishra, who had sought refund of ticket fare not availed by him.
"...We hereby implead Northern Railway through Chairman, Railway Board as a necessary party to direct it to arrange refund of the arrears immediately in the case to complainant and pay compensation of Rs 2000 for harassment and the cost for litigation charges," the forum's bench, also comprising its members S R Chaudhary and Ritu Garodia, said.

Mishra had told the forum that he had booked two train tickets on April 13, 2013 for himself and his daughter in Seemanchal Express and made a payment of Rs 3170 by credit card to IRCTC.
However, on the date of journey, only his ticket was confirmed while his daughter's ticket remained wait-listed even after preparation of the reservation chart.
Thereafter, he did not avail his confirmed ticket and sought refund of both tickets from IRCTC.
Later, in his emails to the IRCTC to check the status of refund, Mishra had expected that due to wait-listed ticket and no journey performed, both fares would be returned.

However, no refund was made by the railways.