CHICAGO (Reuters) - Department store operator Macy's Inc said that processing of payments with some credit and gift cards was taking longer than usual in its stores on Black Friday, the traditional start of the key holiday shopping season.
Customers took to Twitter on Friday to complain about credit card machines not working in stores and online accounts not working.
"We have added additional associates to the floor (and) are working to resolve the issue as quickly as possible," Macy's spokeswoman Radina Russell said in an emailed statement.
A Macy's customer service employee contacted by phone said she was unable to provide assistance due to technical issues.
Macy's chief executive, Jeff Gennette, told CNBC on Friday that the retailer was better off this year than last, had robust online demand and was in a good place for holiday promotions.
(Reporting by Richa Naidu; Editing by Leslie Adler)
Disclaimer: No Business Standard Journalist was involved in creation of this content
You’ve reached your limit of {{free_limit}} free articles this month.
Subscribe now for unlimited access.
Already subscribed? Log in
Subscribe to read the full story →
Smart Quarterly
₹900
3 Months
₹300/Month
Smart Essential
₹2,700
1 Year
₹225/Month
Super Saver
₹3,900
2 Years
₹162/Month
Renews automatically, cancel anytime
Here’s what’s included in our digital subscription plans
Exclusive premium stories online
Over 30 premium stories daily, handpicked by our editors
Complimentary Access to The New York Times
News, Games, Cooking, Audio, Wirecutter & The Athletic
Business Standard Epaper
Digital replica of our daily newspaper — with options to read, save, and share
Curated Newsletters
Insights on markets, finance, politics, tech, and more delivered to your inbox
Market Analysis & Investment Insights
In-depth market analysis & insights with access to The Smart Investor
Archives
Repository of articles and publications dating back to 1997
Ad-free Reading
Uninterrupted reading experience with no advertisements
Seamless Access Across All Devices
Access Business Standard across devices — mobile, tablet, or PC, via web or app