Both in Mumbai and Delhi, the metro users are happy with the on-board comforts in metro services, but strangely did not react to overcrowding, even though metro rail coaches carried more than 300 people per coach, which is a little more than what suburban coaches carry. That was because of the intelligent way the Metro coaches were designed. The Indian Railways tried to change their design and with their obsession for more seating arrangements, could not make commuters happy. Suburban commuters felt that they were not getting the value for even 17 paise per km that they pay on average per journey. At the same time, the commuter never grudged too much against metro rail charging Rs 1.35 per km travelled. This was one reason why unreserved passengers travelling on the Indian Railways, who generate a massive 740 billion passenger km, refuse to pay more.