Call Centre Jobs

K Krithivasan believes that the demand for IT talent will always increase and employment will not be in trouble

Demand from jobseekers for call centre and remote customer service jobs increased by 400 per cent in India since 2019, with Bengaluru leading the way, a new report said on Friday

Businesses are recognising the rising importance of improving customer experience as there has been an exponential surge in demand from jobseekers for call centre and remote customer service jobs since pre-pandemic, says a survey. According to data from leading job site Indeed, there was an elevated demand for call centre and remote customer service jobs in the period from January 2020 - January 2021, with a sharp increase of 498.40 per cent in job postings and a tremendous increase in jobseeker interest. The uptick was largely owing to the pandemic necessitating more virtual customer service representatives, an exponentially rising demand for quick-commerce platforms and the growth of the app economy. Gig work also grew during this time frame owing to the emergence of work-from-home as a predominant model of work. However, job trends over the past year reveal a moderate drop in both job postings (by 73.50 per cent) and jobseeker interest (by 64.50 per cent clicks per million) as t

As many as 36 per cent of call centre agents have been threatened with violence while 21 per cent of female call centre agents have been sexually harassed by customers

Anantha Radhakrishnan, CEO and MD of Infosys BPM, sees in this disruption an opportunity to digitise the entire value chain

That raises questions about whether one of India's showpiece industries can function smoothly amid the coronavirus crisis.

The bill also guarantees US customers the right to ask to transfer their call to a customer service agent who is physically located in the US