Consumers Experience

In this session,Prateek N. Kumar, Founder & CEO, NeoNiche Integrated Solutions, shares his insights and provides career guidance to the B-Schoolers.

Industry bodies highlight issues in GST implementation, seek further clarity

The survey identified an emerging generation of travel-focused, value-driven 'savvy explorers' in APEC who seek to maximise their travel dollars and unique travel experiences

The government on Friday said it has finalised a template for online filing of consumer complaints through e-daakhil, which will lead to easy admission of genuine cases in the consumer commissions. Addressing a day-long workshop in Guwahati on consumer protection-related issues in the north eastern region, Consumer Affairs Secretary Rohit Kumar Singh said: "...the template will be very soon deployed and proliferated in the system and thereby commissions may expect a rise in number of cases being filed through e-daakhil throughout the country." The template comprises standard fields and once all the mandatory information is provided, commissions can easily admit the genuine cases, he said. There has been a steep rise in consumer grievances related to the e-commerce sector on the National Consumer Helpline (NCH). Out of the 90,000 complaints registered on NCH every month, 45-50 per cent of the total complaints pertain to e-commerce, an official statement said quoting the ...

The experience centres will enable customers to touch and feel Ola scooters, clarify their queries, and avail support both before and after purchase

EI defines a megatrend as a long-term shift in behaviour or attitude with global impact across multiple industries

Technology is evolving rapidly and along with that the expectation of users from it. Conversational automation technology is one such area

It adds, however, that there is no silver bullet for improving the shopping experience