A new survey found that 80% passengers in India experience some dark pattern, including forced add-ons, and bait and switch behaviour while booking or managing flights on airline apps or websites
There is a need to rationalise and prescribe an upper limit on air cancellation charges, said a Parliamentary Standing Committee's report tabled in Rajya Sabha on Friday.
The cancellation fee has been waived off on existing and new domestic and international bookings made between March 12 and March 31, IndiGo said in a statement.
The IATA Agents Association of India suggested that the fuel charges should not be clubbed with the base fare for deciding cancellation charges as there was no "fuel burn-off"
