How Crossword is Using AI to Reinvent Bookstores

Last Updated: Aug 08 2025 | 3:51 PM IST

In this episode of Manager’s Mantra, Nidhi Gupta, Executive Director at Crossword Bookstores, shares how she’s using technology to reinvent a legacy brand, personalising book discovery, empowering teams, and building community spaces. A quick masterclass on leading through change while staying true to your roots.

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