Canon zooms on value-added service

The company is shoring up the network of its retail stores

Canon India, the Indian arm Canon Inc, is stepping up its business in value added service." We want to grow big in the Document management System, the expansion process started two years ago, and we are looking towards acqusition of software firms globally an in India," said Kazutada Kobayashi, CEO Canon India.

Canon acquired a majority stake in Australian managed services and cloud solutions provider Harbour IT in September last year.Canon had document management services, that brought in Rs 100 crore in 2012.

It has since added digitisation services in order to take up digitising old records and using software for indexing and cataloguing. It is also planning to launch print- room management services where large enterprises could outsource management of their entire print rooms - along with cloud services for SMEs - that will include direct-sales team management, sales automation, warranty management and technical e-learning services on a pay-per-use model. "We want the value added service to become atleast 10 percent of our overall B2B business," Kobayashi said. He also said the company was shoring up the network of its retail stores.

The company plans to expand the Canon Image Square to 300 by the end of 2015. The company's annual turnover stood at Rs 2,026 crore in the last fiscal, a growth of 6 percent.