iGATE opens Australian ICT facility in Ballarat

The new facility will primarily focus on servicing Australian financial services and government clients, including the Residential Tenancies Bond Authority (RTBA), a statutory authority of the Government of Victoria, administered within the Department of Justice, an iGATE release said.    

The new Ballarat facility plans to employ 40 staff in the coming years.    

iGATE said it was awarded the RTBA contract after a rigorous competitive bidding process. The RTBA undertakes more than 400,000 bond transactions each year. Under the iGATE contract, all banking and mailing processes will remain in Australia.    

iGAte's Ballarat facility joins the company's international network of locations in the US, Canada, India, Malaysia and the UK to provide truly global, technology-based solutions to Fortune 1000 and government clients across a range of sectors.    

iGATE offers a specialised service delivery model known as iTOPS, which combines process outsourcing with the underlying technology infrastructure to offer clients optimised solutions and cost savings, it said.   

"iGATE is seeking to bring a state of the art outsourcing model to the Australian market," said Phaneesh Murthy, CEO, iGATE Corporation, about the iTOPS model.    

"We expect this will take operational efficiencies up dramatically while still having the safety net of a part of the operations done locally", he said.