Jet Airways step-up to minimize passenger inconvenience

Jet Airways has come out with measures to minimize passenger inconvenience arising out of flight disruptions and cancellations due to fog in the approaching winter season.

In case of flight disruptions due to fog, the airline will deploy additional aircraft for relief or additional flights, where possible, Jet said in a statement.

In case of flight diversions, operations out of alternate airports have been planned in advance.

Affected passengers with tickets booked on certain fare levels, not issued from the station of departure, will be entitled to hotel accommodation, if available, in case of flight disruptions. Those travelling with tickets booked on certain fare levels issued from the station of departure will be provided with conveyance expenses to the place of residence or hotel, up to a maximum of Rs 1,500.

Jet Airways’ pilots have also been trained on the airline’s state-of-the-art simulators, as also given line training on board aircraft in order to ensure that flight operations into and out of fog affected airports remain largely unaffected, wherever possible.

The airline will also provide the electronic media with regular flight updates throughout the day to ensure that passengers are constantly updated on the latest flight situations.