Know your rights programme in select urban, rural areas soon

: In a bid to create awareness about a bank's commitment towards their customers, the Banking Codes and Standards Board of India will organise "Know Your Rights" programme in select urban and rural areas of the country to enhance awareness on Banking Codes at the grassroot level, a top official said here today
"BCSBI plans to organise "Know Your Rights" programme in selected urban and rural segments countrywide to enhance awareness on Banking Codes at the grassroot level," Anand Aras, CEO of BCSBI said.
BCSBI for the first time organized a "Know Your Rights" programme for less privileged women in Kerala in association with Kudumbashree here today.

The session focused on simplifying the technicalities of the banking codes in a simple language through a skit and a puppet show, drew participation of over 100 women.
At the session the women were enlightened on the Banking Codes and how they protect their rights while using banking services in their day-to-day financial transactions, BCSBI officials said.
The interactive session 'interalia' highlighted the importance of having a nominee for their banking products like savings accounts and fixed deposits, the process of exchanging soiled/torn notes, ways to protect their privacy and confidentiality, introduction to digital banking and the Codes coming to their aid during an unauthorized transaction, grievance redressal mechanism, etc.

"With the opening up of innumerable Jan-Dhan accounts and increased usage of formal and transparent modes of financial transactions, we believe that it is now imperative for the lesser privileged section of the society to understand their rights," Anand Aras said.

"We also believe that conducting an educational programme through an interactive session would prove to be more beneficial as people relate things better when delivered in simple language with situational references than conducting a mere class-room session," he said.
BCSBI is an independent institution set up to monitor and ensure that the Banking Codes and Standards adopted by banks are adhered to in true spirit while delivering their services.

BCSBI also reached out to around 300 customers belonging to the educated sections of society and increased awareness about their bank's commitment towards them.