BPOs

Sagility's profit after tax (PAT) grew 23 per cent year-on-year to ₹322.9 crore in Q3FY26 compared to ₹262.6 crore in the year-ago period

Unlike traditional AI, agentic AI can assess a situation, make decisions, and take independent steps to resolve problems - capabilities that are now being baked into BPO processes

The Indian technology sector, which includes IT services companies, BPM, and hardware, employs about 5.4 million people, the largest in the organized sector

The exports of computer software and services, including IT enabled services and BPO, logged 12.2 per cent growth during 2022-23 to touch USD 193 billion, according to estimates by Electronics and Computer Software Export Promotion Council (ESC). The IT software/services chunk accounted for the bulk of this at USD 126 billion, followed by BPO services (USD 52 billion). "In value terms, export of the IT/ITeS/and BPO during 2022-23 is estimated at USD 193 billion, up from USD 172 billion estimated in the year 2021-22, registering a growth of 12.21 per cent, which is mostly contributed by IT software/services at USD 126 billion, followed by BPO services (USD 52 billion), software products development (USD 5.1 billion), engineering services (USD 9 billion)...," Sandeep Narula, Chairman of ESC said in a release. Narula said the growth of BPO services at 14.63 per cent and 13.33 per cent growth of IT products are good indications since global trading of these segments would go up ...

White-collar hiring witnessed an 8.6 per cent annual decline in September, following a negative trend in sectors including IT, BPO or ITES and FMCG, a report said on Monday. On a month-on-month basis, however, there has been a growth of almost 6 per cent in job postings. In September, there were 2,835 white-collar job postings, down by 8.6 per cent compared to the same month last year when 3,103 jobs were posted, according to Naukri.com's monthly 'Naukri JobSpeak Index'. The Naukri JobSpeak is a monthly Index representing the state of the Indian job market and hiring activity based on new job listings and job-related searches by recruiters on the resume database of Naukri.com. The IT sector continued to face global headwinds and saw the hiring numbers dwindle in the last few months, the survey said, adding that BPO/ITES and FMCG also registered negative growth of 25 per cent and 23 per cent, respectively, in the period under review. "While the IT sector continues to stay impacted,

White collar hiring in India witnessed a 6 per cent year-on-year decline in August following cautious sentiment in IT, insurance, auto, healthcare and BPO sectors, a report said on Monday. In August this year there were 2,666 job postings, as against 2,828 job postings in the year-ago period. On a sequential basis, hiring went up by 4 per cent in August 2023, as against 2,573 job postings in July 2023, according to the Naukri JobSpeak Index. The Naukri JobSpeak is a monthly Index representing the state of the Indian job market and hiring activity based on new job listings and job-related searches by recruiters on the resume database of Naukri.com. "Jobspeak Index for August 2023, reveals optimistic hiring sentiments being driven by non-IT sectors such as oil and gas, hospitality, and pharma. "The IT sector also showed positive signs, registering sequential hiring growth after declining for the past few months. This is a healthy indication of normalcy trends returning to white-coll

200,000 job opportunities created between Sep 1 and Oct 27; business development, telemarketing and sales among categories with highest number of vacancies

Mfg sector was worst hit with 140,000 job cuts, followed by education (22,204) and construction (8,954). IT/BPO created most new jobs at 370,000, followed by the health sector (93,701)

Monthly uptick of 3% in hiring activity over January 2022

Expansion aligned with its global double-digit hiring strategy across its global delivery network

Other sectors that showed standout growth include financial services (48%), and BPO/ITeS (47%)

Profit rises 25% sequentially on broad-based growth across segments and verticals

In a Q&A, Rajesh Nambiar dwells on the reasons for an attrition rate as high as 31% and why he thinks the company will deliver growth in the coming quarters

India's IT-BPM industry stands at $37.6 billion (2019-20)

IT minister Prasad said the BPO centre with common telecom resource will now be able to serve customers located worldwide, including India.

Under the IBPS Scheme, Andhra Pradesh is the highest in employment generation by creating 12,234 new jobs

In a Q&A, Keshav Murugesh, Group CEO of the NYSE-listed firm, says his company will continue to hire, but at a slower pace

The Gurgaon district administration had issued an advisory in mid March asking MNCs, BPOs, IT companies, corporates and industries to allow work from home

Company enters into an agreement with Idco to start operations for its proposed BPO, and an MoU with BPUT and CET for a centre of excellence in artificial intelligence and machine learning

Draft Odisha BPO policy-2019 offers capital investment subsidy of Rs 1.05 lakh for units within Bhubaneswar Municipal Corp; minimum 300 seats required for availing benefit