BMC Software sets up first customer experience centre in Pune

US based software solutions provider company BMC Software has now set up a Customer Experience Centre (CEC) in Pune where its customers can see real time IT solutions management in its entirety. The company claims that It is one of the first companies in the industry to do so.

"The Pune Centre is a technology immersion centre where customers can talk to engineers, lay hands on products and see their implementation. It is where solutions management can be witnessed in real action in its entirety. It is where solutions management can be witnessed in real action in its entirety. BMC is bringing in 'two-speed IT' to drive down costs and drive up innovation. says Bob Beauchamp, Chairman of the Board, President and CEO, BMC Software.

He added that this is the model they are using to rebuild its office in Houston. With over 60 per cent of the company's total R&D originating here, and a fourth of its global workforce, India hosts the third largest innovative centre after the US and Israel. Another centre is being planned in Silicon Valley.

Tarun Sharma, VP, R&D and head, BMC India and Ukraine said, "The company was moving into its fourth phase of growth, which involves a customer-centric approach, innovation and thought leadership."

"BMC is the DNA of digital transformation, and Helix, the organization's new brand mark, represents that message. The new identity and vision gives us the opportunity to explore, and exceed expectations of our internal as well as external stakeholders," says Suhas Kelkar, vice president and chief technology officer, APAC.