Without disclosing the value, Satyakam Arya, Managing Director and CEO, DICV, said, “It is not just about monetary damages, which may be negligible or substantial. It is about fighting back for the customer. It is about creating awareness and ensuring safety. We take brand protection seriously and this legal action shows how vigorously we will always work to protect our customers and our brand reputation.”
The use of non-genuine parts damages brand's reputation since it potentially impacts the efficiency of the vehicle and compromises on the safety of the driver, goods, passengers and bystanders.
In June this year, BharatBenz opened its first genuine parts outlet in Coimbatore and has plans to extend this to other parts of the country.