Mumbai-based Customer360 acquired by US-based Interactive Intelligence

The acquisition of Customer360 by the Nasdaq-listed Interactive Intelligence provides validation for Indian start-ups targeting global markets, reports Tech in Asia

Here’s some more validation for Indian start-ups targeting global markets with B2B (business-to-business) software products. Mumbai start-up Customer360 announced its acquisition yesterday by US-based Interactive Intelligence, a provider of cloud-based customer engagement software, for an undisclosed amount.

Customer360 provides live chat and mobile in-app tools on the cloud for customer support. It has over 1,000 clients. “The team at Customer360 has built an enterprise-grade platform that enables contact centre agents to give the kind of personalised, real-time experience they demand,” said Jeff Swartz, vice-president of development for Interactive Intelligence.

Mitul Thakkar, CEO of Customer360, said, “This acquisition is a testimony to B2B start-ups in India. Our team has worked hard to reinforce the fact that global products can be developed here.”
 

Mitul is a former Yahoo executive with a master’s degree in computer science from the State University of New York. His co-founder Mayuresh Shilotri is a former Cognizant executive with an MBA from the Indian Institute of Technology (IIT) Madras.

Mitul and Shilotri along with all 30 Customer360 employees will join Interactive Intelligence but remain in their Mumbai office. Interactive Intelligence wants to include Customer360 products into its PureCloud customer engagement services.

Customer360 raised funding two years ago from angel investor Vishwas Patel, CEO of CCAvenue, and subsequently another round from CCAvenue and Milind Mody, CEO of eBrandz Solutions.

This has been sourced from Tech in Asia. You can read the full article here.