TCS wins contract from UK-based Southern Water

to implement a customer services and revenue transformation programme for the water utilities company

IT major Tata Consultancy Services (TCS) today said it has been selected by the UK-based water utilities company Southern Water to implement a customer services and revenue transformation programme.

"TCS has been selected by Southern Water to implement a customer services and revenue transformation programme. The programme will combine front and back-end technology deployments with internal process redevelopment," it said in a release.

The company, however, did not disclose the details of the deal signed with the water services provider.

Southern Water will benefit from enhanced customer service capabilities, improved cash collection and debt management and will see a reduction in operating expenditure, it added.

"Southern Water supplies water across some 4,450 sq km, and TCS has provided us with a roadmap for more flexible and efficient service delivery within this extensive area," Southern Water Chief Customer Officer Darren Bentham said.

The company's supply area extends from East Kent in the east, through parts of Sussex, to Hampshire and the Isle of Wight in the west.

"The CRM system we're deploying for Southern Water will help in the drive to provide industry-leading customer services, while data governance and analysis tools deliver better intelligence back into the business," TCS President Business Group (Telecom, HiTech, Media&IS, Utilities) A S Lakshminarayanan said.

An increase in operational efficiency and updated billing system will enable Southern Water to improve its revenue management, he added.

Souther Water supplies 551 million litres of drinking water daily from its 94 treatment plants.