Trai mulls committee to handle consumer grievances

The Telecom Regulatory Authority of India (Trai) is in the process of constituting a committee to address consumer grievances for pre-paid mobile connections. Sources from the telecom regulator say the committee will be set up in the next few days.

"There are some issues raised by customers of pre-paid mobile and we realised in our meetings with consumer advocacy groups that one needs to go into these issues in-depth," says a top official from Trai. The proposed committee will look at introducing a method on how these problems could be sorted out. "Based on an open house discussion which was held, many issues were taken up by the consumer advocacy groups and this committee will be formed by Trai," confirms T R Dua, officiating director general of the Cellular Operators Association of India (COAI).

Dua will be a part of this committee along with yet another representative from an industry body - S C Khanna, the secretary general of the Association of Unified Telecom Service Providers of India (Auspi).