Your provisions were the highest this quarter and you have made a loss. Do you think non-performing assets (NPAs) will go up?
We are very formula-driven by the delinquency stage when it comes to provisions. This time there were lockdowns, there was no moratorium. So, there were slippages. The formula is such that it forces early recognition. According to our formula, second-quarter (Q2) provisions will be less than the first quarter's (Q1's); third-quarter (Q3) will be less than Q2's, and fourth quarter will be lesser than Q3's. There will be collections from the provided book.
What sort of collections will you get from the provided book?
When economic activity revives, they will start repaying. We are seeing it already. Collections in the early bucket in July crossed 100 per cent of pre-lockdown collections of March 2020. We saw the same trend after the first wave of the pandemic.
Your provisions have gone up since the merger.
Unfortunately, it turned out that way. The first four-five quarters were hit by legacy wholesale and infrastructure loans. When we charged off in the Dewan or other accounts, that loss was permanent. But in retail, even after we charge off, customers continue to pay for quarters and years. That’s the big difference.
How do you see NPAs of the retail portfolio?
NPAs will come down, but that is not the only benchmark. But NPAs also come down by provisions. The true test of credit quality is not just NPAs, annualised credit losses or provisions. Including large Q1 provisioning, our estimated credit loss for 2021-22 (FY22) is only around Rs 2,900-3,000 crore, which translates into 2.5 per cent of the average estimated book for this year. Frankly, at 2.5 per cent in a Covid year, ours is as good as anybody else’s at this book mix. For the next financial year, we anticipate even less than 2 per cent on our retail book. The issue is not credit quality.
How will you get there?
We have had a 2.75-per cent credit loss over a 10-year period. That time we were doing more new-to-credit. Now as a bank, we have become more conservative. We are doing more of the proportion of prime home loans. On every single guidance without exception, we are only doing better on 10/10 things. Our analytics also suggest it will be lesser than that. Our retail margins are strong enough to absorb 2 per cent and make an 18ish return on equity.
Then why are such margins not showing in the profits?
What kind of growth are you looking at for your overall loan book?
We expect disbursals to pick up every quarter from here, if there are no more lockdowns because of the third wave. We can easily grow at 25 per cent on the retail side of the book in FY22. At the bank level, it should be about 20 per cent.
How do you intend to grow the corporate book?
We want to do business which is in proportion to our balance sheet and our networth. We have taken big-ticket hits.
What has been the experience in the credit card business? The unsecured book has been a cause for concern for many lenders.
We have added 300,000 credit cards. We are currently giving credit cards only to existing customers whose track record we can see.
Will unsecured loans be a substantial part of your loan book?
Since we have become a bank, we have become conservative. Since our interest rates have been cut, we are adding prime home loans. Here loan-to-value is 75 per cent, and 'home’ is security. Hence, the delinquency is very low. In due course, property loans alone will become 40 per cent of our book.
So we expect profits from here?
We are a development financial institution converting into a bank de novo. It’s always hard. You ask past leaders like K V Kamath how hard it is to do this, starting from a loss situation. Things will look better from here. We are getting great traction.
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