"We were hungry, the child was crying when the Grad (multiple rocket launcher) shells were striking near the house.
We were thinking, this is it, the end. It can't be described," Viktoria Nikolayeva, 54, who survived the battle with her family in a basement, told Reuters, weeping.
"It was a massacre," said Vitaliy Kudasov, 71. "It was the scariest thing when the shells were flying overhead. Shells, rounds and all such, you couldn't survive it. And yet we did."
(Additional reporting from Russian-held Mariupol, Writing by Peter Graff, Editing by Mark Heinrich)