LeEco ties up with HCL Care Services to offer after-sales services

Internet and technology conglomerate LeEco announced a strategic alliance with HCL Care Services to deliver superior after-sales service experience to its customers.

A wholly owned subsidiary of HCL Infosystems Ltd., HCL Services will provide one-stop solution for all service requirements to LeEco customers through existing 265 'HCL Touch' centers in more than 240 cities across the country.

Customer Services for LeEco phones have already been activated in the 265 HCL Touch multi-brand centers for walk-in-centre support for customers and supply chain support.

"We are delighted to tie-up with LeEco, one of the fastest selling Super-phones in India, for providing superior after-sales support for their leading-edge phones. We are confident our state-of-the-art HCL Touch centers will enable LeEco to cater to the Indian markets more effectively and efficiently," Head-Operations and Vice President HCL Care Services, P. Seshachalam.

"This initiative is in line with our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands," added P. Seshachalam.

On the other hand, COO LeEco India, Atul Jain said, "As a leading superphone brand in India, we believe that the real test of brand loyalty is the after-sales service that a customer can rely on. In this context, we are happy to partner with HCL Services to cater to the needs of our consumers in a truly professional and timely manner."

"We have a total of 555 service centers out of which HCL will provide service in 265 centers. We are confident that an eminent and trusted entity like HCL Services will fully support us in serving LeEco's users in the best possible manner," added Atul.

HCL Care Services has a network of more than 300 service centers across 250 cities in India, and serves more than three million consumers in a year. It is also the most preferred partner of OEMs with maximum numbers of exclusive service centers.

Through its specialized retail outlets 'Touch', HCL Care Services provides end-to-end solutions to customers, including contact centers; walk-in centers, on-site support, supply-chain operations, repair factory services and after-sales value added services.