Phonon's Chatbot to help banks, insurers, telecom companies with Aadhaar linking process

Phonon Communications, provider of India's largest loan bot, announced the launch of a new chatbot with Aadhaar validation capabilities. "Aadhaar Bot" is an AI-powered (Artificial Intelligence) chatbot which can be integrated with websites, mobile apps, SMS campaigns and social media pages of service providers.

The chatbot allows for near instant Aadhaar validation. It can be white-labelled to match company branding and can be securely hosted on either company or Phonon server.

With over 50 crore mobile numbers and 25 crore estimated bank accounts still to be linked with Aadhaar, the service aims to help telecom and BFSI companies who are struggling to get customers to submit their Aadhaar details on time. Service providers foresee the potential closure of millions of accounts and phone numbers post the deadline which could significantly hit their toplines and profitability.

The deadline for linking Aadhaar with bank accounts, mobile number and other Aadhaar-linked services has been extended up till March 31, 2017 as per the latest Supreme Court order.

Ujwal Makhija, Managing Director, Phonon Communications said, "Linking millions of bank accounts, insurance policies, mutual fund portfolios and mobile numbers with Aadhaar in such a short time is proving to be a logistical nightmare for businesses. With Aadhaar Bot, telecom and BFSI sector companies can save precious time and resources by automating the whole Aadhaar linking process."

At present, the linking for bank accounts, mutual funds portfolios and insurance policies is being carried out at the local branches of banks and financial services company or via internet/ mobile banking. Telecom customers meanwhile have to submit Aadhaar card proofs manually at registered outlets of telecom providers for the same.