Airtel bigotry row: Vittal says 'lesson learnt', 'should have' acted faster

Weeks after facing backlash in a bigotry row, telecom major Bharti Airtel has said it should have acted faster in dealing with the issue involving demand for a non-Muslim customer service staff by a user and now
Outlining the processes in place, Vittal said, "We have a social media war room that is there, we have a centre, we have keywords going, we have got fixed processes...there are many steps we had taken even prior to this. It is just that these steps are getting strengthened."
Airtel had, last month, stated that the company not standing up to bigotry is "mostly, untrue and factually incorrect."