A representative for the high fashion house said the company was sorry that Sidibe "felt unwelcome and offended" at the store, reported E! Online.
In an essay published in Lenny Letter this week, the Oscar-nominated actress said she tried to buy a pair of glasses and a pair of sandals for her "Empire" co-star Taraji P Henson at a Chanel store near her apartment in Chicago and was initially snubbed by a saleswoman.
"No matter how dressed up I get, I'm never going to be able to dress up my skin colour to look like what certain people perceive to be an actual customer," wrote Gabourey.
Following Sidibe's long note, Chanel released a statement that read, "CHANEL expresses our sincerest regret for the boutique customer service experience that Ms Sidibe mentioned in the essay she published on a website.
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