The online retailer opened its Amazon Go concept to the public yesterday in Seattle, which lets shoppers take milk, potato chips or ready-to-eat salads off its shelves and just walk out. Amazon's technology charges customers after they leave.
"It's such a weird experience, because you feel like you're stealing when you go out the door," said Lisa Doyle, who visited the shop yesterday.
Amazon employees have been testing the store, at the bottom floor of the company's Seattle headquarters, for about a year. Amazon.com Inc. said it uses computer vision, machine learning algorithms and sensors to figure out what people are grabbing off its store shelves.
But Amazon Go is unlike its other stores. Shoppers enter by scanning the Amazon Go smartphone app at a turnstile, opening plastic doors. When an item is pulled of a shelf, it's added to that shopper's virtual cart. If the item is placed back on the shelf, it is removed from the virtual cart.
Not everyone can shop at the store: People must have a smartphone and a debit or credit card they can link to be charged.
There's little sign of the technology visible to customers, except for black boxes, cameras and a few tiny flashing green lights in the darkened, open ceiling above.
One shopper, Paul Fan, tested the technology by turning off his phone and taking items and putting them in incorrect spots. The app was still able to tally up his items correctly. "It's really smart," he said.
At 1,800 square feet, Amazon Go resembles a convenience store, except for a kitchen visible from the street where sandwiches and ready-to-cook meal kits are prepared. A small section features products from the Whole Foods 365 brand.
Disclaimer: No Business Standard Journalist was involved in creation of this content
You’ve reached your limit of {{free_limit}} free articles this month.
Subscribe now for unlimited access.
Already subscribed? Log in
Subscribe to read the full story →
Smart Quarterly
₹900
3 Months
₹300/Month
Smart Essential
₹2,700
1 Year
₹225/Month
Super Saver
₹3,900
2 Years
₹162/Month
Renews automatically, cancel anytime
Here’s what’s included in our digital subscription plans
Exclusive premium stories online
Over 30 premium stories daily, handpicked by our editors


Complimentary Access to The New York Times
News, Games, Cooking, Audio, Wirecutter & The Athletic
Business Standard Epaper
Digital replica of our daily newspaper — with options to read, save, and share


Curated Newsletters
Insights on markets, finance, politics, tech, and more delivered to your inbox
Market Analysis & Investment Insights
In-depth market analysis & insights with access to The Smart Investor


Archives
Repository of articles and publications dating back to 1997
Ad-free Reading
Uninterrupted reading experience with no advertisements


Seamless Access Across All Devices
Access Business Standard across devices — mobile, tablet, or PC, via web or app
