An Indian railways passengers support Twitter handle Wednesday asked a user to delete his internet search history, responding to his complaint that "vulgar and obscene" advertisements popped up on IRCTC's ticket booking app.
The Indian Railways Seva handle (@RailwaySeva), which was set up in December 2017 for passenger support, also educated the complainant that online advertisements depend on personal browsing history of a user.
"Obscene and vulgar ads are very frequently appearing on the IRCTC ticket booking app. This is very embarrassing and irritating," the complainant wrote.
The user also tagged official Twitter handles of the Railways Minister, IRCTC and Railway Minister Piyush Goyal's office in the tweet made at 4.15 pm.
Responding to the complaint, the Indian Railways Seva tweeted, "Irctc uses Googles ad serving tool ADX for serving ads.These ads uses cookies to target the user. Based on user history and browsing behaviour ads are shown. Please clean and delete all browser cookies and history to avoid such ads."
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