Prasad recognises IT industry response in lockdown as report questions work from home infra in India

Union Minister Ravi Shankar Prasad on Monday acknowledged Indian IT and IT-enabled service industry's role in ensuring business continuity while working from home during the lockdown.

The comments has come against the backdrop a report questioning infrastructure support in India to provide call centre services while working from home.

Meanwhile, the Indian IT industry has also contested the report, saying that the speed at which the service ecosystem has responded is phenomenal.

The report by HFS Research mentioned inadequate home environments with spotty broadband and the need for new computers to process calls among challenges that the BPO industry might be facing in their operations during the lockdown.

"Nearly 90 per cent of India's IT workforce is now working from home & only those performing critical functions are going to offices. This has ensured that business operations are not affected. I am delighted to see the resilience of Indian IT sector during this crisis," Prasad said in his tweet.

The government has allowed IT workforce in the country to work from home for their safety from coronavirus pandemic. During the ongoing lockdown, over 90 per cent employees of all the organisations are working from home.

"India's IT industry powers global corporations and creates enormous impact on global businesses. During these difficult times, Govt is extending all possible assistance to the IT industry to mitigate any adverse impact on domestic or global operations," Prasad said in another tweet.

An unverified Twitter handle of HFS Research founder and CEO Phil Fersht had mentioned the link of the report.

"The global lock-downs are crushing the life out of the traditional global call centre industry. You simply can't move millions of agents into a work-at-home model without massive disruption. Especially when call volumes in some industries are going through the roof," Fersht tweeted.

Tech Mahindra chief strategy officer and head of growth Jagdish Mitra countered HFS observation.

"Responding not just from TechM but from the industry..the speed at which the ecosystem responded is phenomenal," Mitra said.

He added that the support from the government, IT industry body Nasscom and customers has been "been truly a phenomenal story of rise to an unprecedented crisis"