WebinarsNew
Deep DiveNew
Explore Business Standard
The next phase of AI will be about driving outcomes rather than experiments, with firms defining specific problems and measuring how much AI contributes to solving them, OpenAI's head of public policy and strategy for India, Pragya Misra, said on Wednesday. Citing an example, Misra said online car marketplace Cars24 used OpenAI's models for nearly a million conversation minutes a month through a customer agent that helps sellers list their cars, and it now reports that nearly 12 per cent of its lost sellers are returning because of it. "The next phase... for AI is really going to be not experiments but actually driving outcomes," Misra said at the Bloomberg New Economy Forum 2026. She said it was no longer about just deploying ChatGPT at scale but about going to a company's board and CEO, asking what the hardest problems they were trying to solve were, and working with them to solve those specific problems so that they could report the results to shareholders and investors. "It's .
OpenAI said on Friday that it fired three safety researchers for a "breach of trust," defending the dismissals after the trio accused the company of putting its corporate interests before safety as the reason for removing them. The ChatGPT maker said in a post on X that it "parted ways" with the researchers after an investigation found "they violated clear policies on handling sensitive information." The statement comes after the three researchers, Tomek Korbak, Jasmine Wang and Mikita Balesni, posted a letter to OpenAI's various safety oversight groups detailing the circumstances around their firings and their concerns about AI. The researchers said they feared that the "internal and external communications" about their dismissals have chilled the company's culture that encouraged speaking freely and disagreeing openly about safety concerns. They urged OpenAI to stick to its promise to allow third-party safety monitors inside the company and preserve the ability to monitor rapidly