Toll-free National Helpline

As the year 2025 draws to a close, a quiet success story emerges with Rs 45 crore recovered and 67,265 consumer grievances resolved through the government's National Consumer Helpline. Ramesh Kumar (name changed) from Jodhpur ordered chairs online earlier this year. They arrived defective. Five times, the e-commerce company scheduled a pickup. Five times they cancelled. Kumar was left with broken furniture and dwindling hope. Then he dialled 1915. "Thank you so much, Consumer Helpline, for helping cheated consumers like me," Kumar wrote later after the National Consumer Helpline (NCH) intervened and secured his full refund within days. Between April and December 2025, 67,265 Indians like Kumar found redress through this government platform, which facilitated refunds totalling Rs 45 crore, according to official data released on Saturday. The numbers from 2025 tell a story of India's digital economy and its discontents. E-commerce platforms account for nearly 40,000 complaints and Rs

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