 "Subir Pal, president (robotics & motion), ABB India")
A critical aspect of every product bought and sold in today’s industrial market is the after sale service. Especially in today’s highly competitive environment the significance of aftermarket services, especially for customer retention and building customer loyalty, is huge. The nature of service and the time span is undergoing a radical transformation thanks to digital remote service centers.
Initially building on the customer-first approach offering product services and support, these centers will ensure the transition from reactive services to troubleshooting or proactive collaboration with customers to improve product lifetime and ensure cost-savings. Essentially predicting the fault before it can cause a
