 "spam scam phone")
On a sultry afternoon in August, Bithi Mukherjee, a resident of Kolkata, received a call purportedly from her electricity supplier. The caller informed her that her connection faced imminent shutdown due to outstanding bills. The 72-year-old pleaded with the caller to wait until her daughter returned from office.
In impeccable English, the professional voice on the line said that would not be possible, and that a fine and an emergency restoration charge of Rs 35,857 had to be deposited within the next 15 minutes on the company's website via a link sent to her phone.
The caller's knowledge of her
