Consumer protection: Aggregator liable for driver's failure to turn up

The State Commission held that though Uber functions as a cab aggregator, it should ensure timely and reliable delivery of services offered through its platform

Upendra Singh, a prominent doctor residing in New Delhi, had booked air tickets for himself and his wife, Preeti, to travel on Vistara Flight No. UK 913 from Delhi to Indore to attend the wedding function of a close friend. To ensure timely arrival at the airport, they scheduled an Uber cab for November 19, 2022, at 3.15 a.m. to transport them to Indira Gandhi International Airport, Terminal 3. 

Although Uber allotted a cab, the assigned driver, Daleep Yadav, failed to turn up. Singh’s attempts to contact the driver or reach customer care were unsuccessful, as there was no response