The department or any of its officers never ask for any payment from any consumer and any such demand on an e-mail should be treated as a fraudulent demand, an official statement said.
"It has come to the notice of Department of Consumer Affairs, Government of India, that consumers are receiving e-mails from fraudulent people asking for payment as security amount etc on behalf of this Department.
"Consumers are advised that the Department of Consumer Affairs or any of its officers never ask for any payment from any consumer and any such demand on an e-mail is to be treated as a fraudulent demand," the statement said.
"Any other e-mail addresses is to be treated as impersonation and complaints in this regard should be immediately filed with the National Consumer Helpline (NCH)," it said.
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