EPFO settles 11.77 lakh PF claims in Apr

Retirement fund body EPFO settled 11.77 lakh claims like PF withdrawals in April, of which 77 per cent were disposed of within 10 days.
"11.77 lakh claims were settled in the month of April ... 48 per cent of the claims were settled within 3 days and 77 per cent were settled within 10 days," an EPFO statement said.
According to the statement, more than 15 crore annual (PF) accounts were updated in the first two working days of the financial year which is a historical first and this was made possible by the adoption of new updated software by the EPFO.

Grievance redressal was continued to be given the top most priority and more than 14,000 grievances were settled in April leaving a balance of 3,354 grievances pending, it added.
Out of pending grievances, more than three-fourths were pending for less than 15 days. Also, as grievance monitoring is being done at the highest level in the government under PRAGATI programme, comprehensive guidelines were also issued to further minimize the number of pending grievances.
EPFO held a conference of the ten Zonal Additional Central Provident Fund Commissioners in April wherein several important directions directly affecting the working of the organisation was taken.

It has been decided in the conference that top priority is to be accorded to activation of UAN (Universal Account Number) and also to activate e-life certificate, "Jeevan Praman Patra" for EPS pensioners.
It was also directed that the use of e-governance tools has to be adopted in all functional areas including compliance management.
It was also decided that efforts should be taken to make the members' passbook on the portal available in vernacular languages also for the benefit and convenience of the PF subscribers.