Freshdesk raises $55mn from Sequoia Capital India, Accel

Cloud-based customer engagement software provider Freshdesk today said it has raised USD 55 million (about Rs 367 crore), led by Sequoia Capital India.
The series F funding round also saw participation from existing investor, Accel.
"The latest round of funding will be used to accelerate the growth of these products and scaling Freshdesk and Freshservice, as well as the expansion of regional teams across the globe," Freshdesk said in a statement.
Since the last round of funding in April 2015, the company doubled its customer base to over 80,000, opened a new office in Europe and added two new products -- Hotline.Io (an in-app support and engagement platform for mobile-first businesses) and and Freshsales (a CRM solution), it added.

"We are excited to have Sequoia Capital India as a new investor, the expertise and the excitement they bring will round out our already world-class team," Freshdesk founder and CEO Girish Mathrubootham said.
Other than its headquarters in San Bruno, US, Freshdesk has global offices in London, Sydney and Chennai.

"We met Freshdesk four years back when it was getting started and have been tracking their progress closely ever since. They have a world-class product vision and Sequoia is delighted to partner with Girish and lead this growth capital round to help scale India's leading SaaS company," Sequoia Capital India Managing Director Mohit Bhatnagar said.

Freshdesk said it will focus on expanding the regional teams to better service its global customer base.
"We have been backing Freshdesk since our seed investment. We are excited about Freshdesk becoming one of the global iconic SaaS companies in the future," Accel Partner Sameer Gandhi said.
The company has till date raised USD 149 million in funding.
It raised USD 1 million in November 2011 from Accel, USD 5 million in 2012 from Accel and Tiger Global, USD 7 million in 2013 (Accel and Tiger Global), USD 31 million in 2014 (Accel, Tiger Global and Google Capital) and USD 50 million in 2015 (Accel, Tiger Global, Google Capital).